Four stars 4.4 Stars
print page
PDF PDF seminar description

Understanding CQI-14 Automotive Warranty Management

Gewährleistungsmanagement

ID 08-013
Language English
Clock 4 hours
NEW » AIAG licensed

The seminar provides comprehensive knowledge of the AIAG standard CQI-14 "Warranty Management". Participants will learn how to efficiently design complaints processes and systematically analyse and process warranty cases. The aim is to use a structured approach to reduce warranty expenses and improve customer loyalty.

Seminar contents

Introduction to CQI-14 (Warranty Management) and its importance in the automotive industry

Requirements for an effective complaints management system

Methods and tools for identifying and analysing warranty cases

Best practices for reducing warranty claims and costs

Cooperation between OEMs and suppliers in warranty processing

Implementation and monitoring of a warranty management programme

Practical examples and case studies

Benefits for the participants:

More efficient processing of complaints and warranty cases

Reduction of warranty and recall costs

Improved collaboration with customers and suppliers

Implementation of a proactive warranty management approach

Target group

The seminar is aimed at specialists and managers from the automotive industry, in particular from the areas of quality management, complaints processing, warranty management and supplier management. Employees of supplier companies who are responsible for warranty processing will also benefit from this training.

Requirements

Basic knowledge of quality management or the automotive industry is an advantage, but not essential.

Seminar documents

The seminar is supported by lectures, group work, practical case studies and discussions in order to apply the knowledge learnt directly to practice.

Graduation

After successful completion, participants will receive an official & approved AIAG / TopQM certificate of attendance at the CQI-14 seminar.