> Leistungen > Automotive Schulungen > Understanding CQI-14 Automotive Warranty Management
Seminar-Id: 08-013
Price per person
4.4 Stars
08-013
English
4 hours
The seminar provides comprehensive knowledge of the AIAG standard CQI-14 "Warranty Management". Participants will learn how to efficiently design complaints processes and systematically analyse and process warranty cases. The aim is to use a structured approach to reduce warranty expenses and improve customer loyalty.
Introduction to CQI-14 (Warranty Management) and its importance in the automotive industry
Requirements for an effective complaints management system
Methods and tools for identifying and analysing warranty cases
Best practices for reducing warranty claims and costs
Cooperation between OEMs and suppliers in warranty processing
Implementation and monitoring of a warranty management programme
Practical examples and case studies
Benefits for the participants:
More efficient processing of complaints and warranty cases
Reduction of warranty and recall costs
Improved collaboration with customers and suppliers
Implementation of a proactive warranty management approach
The seminar is aimed at specialists and managers from the automotive industry, in particular from the areas of quality management, complaints processing, warranty management and supplier management. Employees of supplier companies who are responsible for warranty processing will also benefit from this training.
Basic knowledge of quality management or the automotive industry is an advantage, but not essential.
The seminar is supported by lectures, group work, practical case studies and discussions in order to apply the knowledge learnt directly to practice.
After successful completion, participants will receive an official & approved AIAG / TopQM certificate of attendance at the CQI-14 seminar.