Top QM Systems

Defect management

An efficient defect management is not just the claims management, but it rather describes a controlled process.
This process includes systemically operated defect prevention, defect detection, defect diagnosis and defect evaluation. Also included is the initiation and evaluation of counter measures with the goal of minimizing the risk of serious defects and prevention of repeated defects.

We provide support for

• Internal and external Q-complaints
• Customer complaints
• Root cause analysis with Ishikawa and 5 Why
• Processing of claims, 8D-report, defect and deficiency reports
• Prevention of repeated defects,  PokaYoke-solutions
• Reduction of defect costs
• Reduction of PPM- rates, data collection, pareto analysis
• Increase of customer satisfaction
• Lessons learned
• Increase of quality awareness and motivation
• Product liability, employee responsibility and accountability